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Why does the receptionist need to ask what's wrong with me

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.

Receptionists are asked to collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse, pharmacist or other health care professional rather than a doctor, where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

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Clifton Street Surgery

15-17 Clifton Street, Belfast, BT13 1AD

  • (028) 9032 2330
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Local Services
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Your Service
Here
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