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Clifton Street Surgery
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BBC Health News
  • NHS: Public satisfaction with health service drops to record low29 Mar 2023 00:58Just 29% of Britons say they are satisfied, citing waiting times and lack of staff as key concerns.
  • Oxford hospitals: Mother's op delay concern over terminally ill son29 Mar 2023 06:20Seb Dean, 18, has terminal cancer and is also one of only 11 people with a rare genetic condition.
  • UK cosmetic procedure numbers recover after Covid28 Mar 2023 16:58Breast augmentation remains the most popular procedure, figures from a national audit show.
  • NHS will offer pembrolizumab cervical cancer drug in England29 Mar 2023 01:25The change brings England in line with Scotland and should help women with advanced disease live longer.
  • Trio sets world record as most premature triplets to survive27 Mar 2023 20:56Rubi-Rose, Payton Jane and Porscha-Mae are record holders born at just 22 weeks and five days.
  • Alexa Bliss: WWE star urges sunbed safety after skin cancer scare27 Mar 2023 16:35The WWE star, who recently had skin cancer treatment, says she should have avoided tanning beds.

Suggestions & Complaints

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our services please ask to see the practice manager or use the suggestion box in the waiting area. The practice manager will provide you with details of our in-house complaints procedure.

MAKING A COMPLAINT

We always try to provide you with the best services possible, but there may be times when you feel this has not happened.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

If you wish to make a complaint, please put this in writing to Eilis Davis, Practice Manager. The manager will then decide how best to undertake the investigation.

If we need to meet with you to discuss the matter, you may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and outline any action that may be needed. We hope that, at the end of the process, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

PLEASE NOTE THAT DURING THIS TIME WHEN THE PRACTICE IS DEALING WITH CORONAVIRUS WORKLOAD AND GENERALLY INCREASED PRESSURES ON GENERAL PRACTICE, RESPONSES TO COMPLAINTS MAY BE DELAYED. WE WOULD ASK FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME.

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Clifton Street Surgery

15-17 Clifton Street, Belfast, BT13 1AD

  • (028) 9032 2330
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

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