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Clifton Street Surgrey Practice Booklet
 
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MAKING A COMPLAINT

We always try to provide you with the best services possible, but there may be times when you feel this has not happened.

Our practice procedure is not able to deal with questions of legal liability or compensation.   We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

If you wish to make a complaint, please put this in writing to Eilis Davis, Practice Manager. The manager will then decide how best to undertake the investigation.

If we need to meet with you to discuss the matter, you may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and outline any action that may be needed.  We hope that, at the end of the process, you will feel satisfied that we have dealt with the matter thoroughly.  However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

PLEASE NOTE THAT DURING THIS TIME WHEN THE PRACTICE IS DEALING WITH CORONAVIRUS WORKLOAD AND GENERALLY INCREASED PRESSURES ON GENERAL PRACTICE, RESPONSES TO COMPLAINTS MAY BE DELAYED. WE WOULD ASK FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME.

 


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