When you have a blood test taken within the surgery, you will be given a written record of your test, along with advice on when to telephone for the results. Urine samples will be tested initially within the practice. If the sample needs to be sent to the laboratory for further investigations the results will normally be available after 48 hours. Reception staff will advise. The most convenient time to telephone for x-ray results is between 2.00 and 3.00pm each afternoon.
COMPUTERISATION / CONFIDENTIALITY
We ask you for information about yourself so that you can receive proper care and treatment. We keep details of your care because it may be needed when you are seen again. We keep your details on the practice computer system which is used by doctors, nurses and staff.
Everyone working for the HPSS has a legal duty to keep information about you confidential. You have a right of access to your health records.
We may use some of the information we record for other reasons: for example, to help us protect public health generally and to see that the Health and Social Services (HPSS) run efficiently, plan for the future, train their staff, pay their bills and can account for their actions. Information may also be needed to help carry out medical or other health and social services research for the benefit of everyone. You may be receiving care from other people as well as the HPSS. So that we can all work together for your benefit we may need to share some information about you. We only every use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential. You have a right to object to the use of your information for any of these purposes.
The practice is registered with the Data Protection Commissioner. To assist us, please ensure that we are notified of any change of name, address or telephone number.
If you have any queries on this issue, please contact the practice manager.
We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our services please ask to see the practice manager or use the suggestion box in the waiting area. The practice manager will provide you with details of our in-house complaints procedure.
The surgery has been designed with disabled access in mind and is suitable for all disabled access. The entrance, reception area, waiting area, toilet, treatment room and consulting rooms are wheelchair friendly.
A carer is someone who looks after family, partners, friends or neighbours in need of help because they are ill, frail or have a disability. The practice keeps a register of carers and ensures that carers are referred for social services assessment. If you are a carer, please make sure this is recorded on your clinical record. This can be checked by anyone in the surgery.